FAQs
Where do you deliver?
We deliver to the most of Cardiff and Vale of Glamorgan.
Are your meals Gluten-Free?
Although some of our meals are made using gluten-free ingredients, please note that they are prepared in the same kitchen where gluten, wheat, nuts, dairy and other allergens are handled. We cannot guarantee the absence of cross-contamination.
Do additional seasonings contribute to the overall calorie count when enhancing the spiciness/heat level of the meals?
Spice up your plate without worrying about the calorie count! 🌶️ Our dishes are made with precision, where the spice level is adjusted with a careful balance of chilli. All the herbs and natural flavours remain unchanged and are carefully counted in the macros. Adding a bit more heat and adjusting heat levels doesn't contribute to many calories; they're practically negligible. Enjoy the bold flavours guilt-free!
Are your meals preservative-free?
Yes, we do not use any nasties in our meals. All of our dishes are made with the ingredients you'd find in your own kitchen. All our meals are freshly prepared and delivered chilled for your convenience ready to heat, eat, or store for later.
Reheating methods
All our food is completely cooked on same day as delivery and only needs to be reheated. Please reheat in the microwave until it is piping hot. You can also reheat the food in a pan on the stovetop on medium heat, or re-heat in the oven. Please note, these are generic instructions and exact timings will always vary depending on your hob, microwave or oven. Always make sure the food is piping hot before you eat. Only reheat the portion you are going to consume. Do not reheat food more than once.
If you have frozen your meals after delivery, then please defrost in the fridge overnight, and then reheat in the microwave until it is piping hot or use the defrost setting on your microwave, before reheating thoroughly on a higher setting.
How long the meals will last in my freezer?
All of our meals can be frozen for over three months.
Can I keep the meals in the fridge instead to freeze them?
If you prefer not to freeze the meals, promptly refrigerate them upon delivery. They can be stored in the fridge for up to 5 days but we do recommend 3 days for optimal flavour and freshness. Please consider the prevailing weather conditions and maintain an appropriate fridge temperature. We recommend a refrigerator temperature of 40°F (4°C) or below for optimal food safety.
Safe to eat meals if left out of freezer or fridge for a while?
If a frozen meal has started to thaw and is slightly soft but still feels cold to the touch (like refrigerator cold), you can put it back into the freezer.
However, if the food has completely thawed, reached room temperature, or feels warm to touch, do not refreeze or consume it especially if it has been left out for over 2 hours. Doing so may increase the risk of food borne illness.
When in doubt, it’s best to follow food safety guidelines and avoid refreezing thawed meals that have been left out too long.
Do you have vegetarian and vegan-friendly meals?
We have vegetarian and vegan meals on the menu. Our meat-free range is expanding, so sign up for our newsletter to hear about it first.
What if I’m not home when you deliver?
If you're not home at food delivery time, don't worry! You can provide specific instructions when placing the order with us, and our delivery driver will leave your order at a safe place as per your guidance. Additionally, our driver will also attempt to contact you when outside your door on your provided phone number.
About our subscription service?
Please follow the below link to learn about our subscribe and save service
https://haadishealthymeal.com/pages/subscribe-and-save-1
Got a question?
For any question DM us on Instagram haadishealthymeal or WhatsApp us
+44 7459 601947. Alternatively, please email: info@haadis.co.uk