FAQs

Where do you deliver?

We deliver to the most of South Wales! Check if we cover your area by entering your postcode into our postcode checker.

Do additional seasonings contribute to the overall calorie count when enhancing the spiciness/heat level of the meals?

Spice up your plate without worrying about the calorie count! 🌶️ Our dishes are crafted with precision, where the spice level is adjusted with a careful balance of chilli and salt. Fear not, all the herbs and natural flavours remain unchanged and are carefully counted in the macros. Adding a bit more heat and adjusting salt levels doesn't contribute to many calories; they're practically negligible. Enjoy the bold flavors guilt-free!

Are your meals preservative-free?

Yes, we do not use any nasties in our meals. All of our dishes are made with the ingredients you'd find in your own kitchen. Once cooked the freezer preserves our food naturally, so we wouldn't have to add any preservatives at all.

No Added Salt/Sodium Option.

Please note if you have selected 'No Added Salt' option for your meals it means we will not add salt to your meals, but remember that some foods naturally contain sodium and chloride.This option simply means that extra salt is not added to your meals, however the product may still contain its own natural salts.

Is it possible to microwave the meals from frozen? Reheating methods?

All our food is completely cooked on same day as delivery and only needs to be reheated. Please reheat in the microwave until it is piping hot. You can also reheat the food in a pan on the stovetop on medium heat, or re-heat in the oven. Please note, these are generic instructions and exact timings will always vary depending on your hob, microwave or oven. Always make sure the food is piping hot before you eat. Only reheat the portion you are going to consume. Do not reheat food more than once.

If you have frozen your meals after delivery, then please defrost in the fridge overnight, and then reheat in the microwave until it is piping hot or use the defrost setting on your microwave, before reheating thoroughly on a higher setting.

How long the meals will last in my freezer?

All of our meals can be frozen for over three months.

Can I keep the meals in the fridge instead to freeze them?

If you prefer not to freeze the meals, promptly refrigerate them upon delivery. They can be stored in the fridge for up to 3 days. Please consider the prevailing weather conditions and maintain an appropriate fridge temperature. We recommend a refrigerator temperature of 40°F (4°C) or below for optimal food safety.

Safe to eat meals if left out of freezer or fridge for a while?

You don't have to worry if your frozen meals become a little soft on the outside if they were left out of the freezer and you would like to freeze them. Just put them straight into the freezer and they'll be as good, but If the food is completely thawed, and is warm to touch and has reached to the room temperature then do not refreeze it.

Do you have vegetarian and vegan-friendly meals?

We have vegetarian and vegan meals on the menu. Our meat-free range is expanding, so sign up for our newsletter to hear about it first.

What if I’m not home when you deliver?

If you're not home at food delivery time, don't worry! You can provide specific instructions when placing the order with us, and our delivery driver will leave your order at a safe place as per your guidance. Additionally, our driver will also attempt to contact you when outside your door on your provided phone number.

No Added Salt/Sodium Option.

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Got a question?

For any question DM us on Instagram haadishealthymeal or WhatsApp us

+44 7459 601947. Alternatively, please email: info@haadis.co.uk